Politique de confidentialité

Introduction

• carmanuals.com

If you require any additional information about the protection of personal data, please visit https://autoriteitpersoonsgegevens.nl/en

Collection of data

Your personal data will be collected by the Controller and its data processors. Personal data means any information relating to an identified or identifiable natural person (‘data subject’).

An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

Type	Legal Basis	Purpose
Customer Identification Information	Consent	Customer management, direct marketing, administration
Supplier or partner Identification Information	Consent	Supplier management, administration
Customer Financial Information	Consent	Customer management, administration

How we collect, store or otherwise process your data

• Through collecting your information on our websites, which are hosted through our third party Processor Shopify (see below for details)
• By selling products through our webshops
• By providing the services as part of our contract with customers
• By emailing with you about your requests, questions and orders
• By using carrying out business administration, for instance, invoicing and sending receipts

Storage and protection of data

Your data is protected by the Controller and its processors in pursuance to all legal requirements set by the relevant data processing laws. The Controller has taken technical and organisational security measures to protect your data and requires its data processors to meet the same requirements. The Controller has signed processing agreements with its processors to ensure an adequate level of data protection.

Third party Processors

Google Workspace

Function	Email provider, Document storage service, Appointment scheduling tool
Business process	Email, Digital storage of documents, Administration
Data categories	Identification data
Data subjects	Customers
Security measures	Physical security such as access controls, clean desk policy and CCTV; Access controls and prevention of unauthorised access on the basis of roles and strong authentication methods; All data is encrypted at rest and access is only permitted via encrypted channels (e.g. SSL); Data is minimised and regularly deleted according to national retention periods.

Shopify

Function	Webshop provider
Business process	Delivery of goods
Data categories	Identification data, financial data
Data subjects	Customers
Security measures	Physical security such as access controls, clean desk policy and CCTV; Access controls and prevention of unauthorised access on the basis of roles and strong authentication methods; All data is encrypted at rest and access is only permitted via encrypted channels (e.g. SSL); Data is minimised and regularly deleted according to national retention periods.

Your rights regarding information

Pursuant to Article 13 paragraph 2 sub b GDPR each data subject has the right to information on and access to, and rectification, erasure and restriction of processing of his personal data, as well as the right to object to the processing and the right to data portability.

You can exercise these rights by contacting us at the following email address: support@carmanuals.com and put “GDPR request” in the subject line of your email. Each request must be accompanied by a copy of a valid ID, on which you put your signature and state the address where we can contact you. Within one month of the submitted request, you will receive an answer from us. We will not charge you for submitting your request unless the request is manifestly unfounded or otherwise unreasonable in its nature. Depending on the complexity and the number of the requests this period may be extended to two months. 

Marketing

You may receive commercial offers. If you do not wish to receive them (anymore), please send us an email to the following address: support@carmanuals.com. Your personal data will not be used by our partners for commercial purposes. If you encounter any personal data from other data subjects while visiting our website, you are to refrain from collection, any unauthorized use or any other act that constitutes an infringement of the privacy of the data subject(s) in question. The collector is not responsible in these circumstances.

Data retention

The collected data are used and retained for the duration determined by law. You may, at any time, request your data to be deleted from any Udoc account, system or other data processing medium in accordance with the process described above.

Applicable law

These conditions are governed by Dutch and European law. The court in the district where the controller has its place of business has the sole jurisdiction if any dispute regarding these conditions may arise, save when a legal exception applies.  

Contact

For questions about this privacy policy, product information or information about the website itself, please contact privacy@carmanuals.com.